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FAQs

Frequently Asked Questions

How can We Help?

There is a three month qualifying period for benefit which means that you can claim for treatment and services you receive three months after your date of enrolment. Benefit is not payable for treatment or services you receive before you enrol or during your first three months of membership. The qualifying period for claims relating to pregnancy or childbirth is twelve months.

No, you are free to choose any practitioner who meets the requirements stated in the Benefit & General Conditions.

Unfortunately, we are unable to pay benefit for any medical condition which exists before the date on which you enrol as a member of WHA. This exclusion does not apply to optical or dental benefits.

No, you can make as many claims as you like and your payments will remain the same.

No, your payments are not linked to your age and once you are a member you can continue membership to any age, without restriction.

There are no hidden conditions designed to catch you out. The full Benefit & General Conditions are written in plain language for you to read. Provided that claims meet the relevant conditions, we will be able to pay you the benefit which is due.

No. WHA was founded in 1948 and it doesn’t have any shareholders and all profits are retained within the company to ensure subscriptions are kept low.

Simply, join online. Choose the plan that best fits your needs and you’re all set to enjoy the myriad of benefits of being part of the WHA family.